Return Policy

Within 14 business days of receiving your order from, you may return any core or incorrect part(s). All parts must be in their original condition and packaging, and cannot be installed, disassembled or damaged by incorrect installation. Items that do not meet this criteria will be returned to you and you will charged for return shipping. All parts that have been installed are not returnable.

If the item is incorrect due to your error such as, looked up the wrong part, inserted the wrong part number or did not provide us with your VIN number during checkout, are not refundable.

If the incorrect part is sent to you due to our error, we will issue a CALL TAG with our freight company and send out the correct part. Any orders refused and returned at time of delivery without an approved RA# number will be charged a 25% restocking charge on entire order. No shipping charges will be refunded and you will incur return shipping charges. We are not responsible for any installation errors, labor or towing expenses, or rental car expenses that occur as the result of the installation of any wrong or defective parts.

Service manuals, owner manuals, CD ROMs, special-order products, and sheet metal parts are not returnable for any reason.

No refunds on electrical or glass parts (i.e. windshields, door glass ect.)

All parts approved for return must be received by us with all correct information and RGA number issued by within 14 days of purchase date or the return will be cancelled and no credit will be issued.

Damaged and/or Missing Items

The carrier is responsible for all items damaged during shipping. In the instance that you receive a damaged part you must call customer service at 1-888-743-9375 and state such, as well as file a claim with UPS at 1-800-PICK-UPS. This must be done within 24 hours of receiving your shipment. Once the damaged part has been returned for inspection, we will either credit you or send you a replacement part of your choice.

Missing items must be reported to both via the contact page and UPS withing 24 hours of receiving the package.

Return Procedures

To return a part or core(s), please login to your account, go to the order status page, and then click on the order ID number. Click the return button under the item(s) you would like to return.

Once you have submitted an item for return, it will take 1-3 business days on average for you to receive an RA number, which allows the item to be returned to us. All returns must be submitted within 14 days of the date the order was received. All parts must be returned to within 14 days from the purchase date or the return will not be accepted. You will not be able to submit returns after that time period.

We need your order number, name, email address and the part number/core you wish to return, along with a explanation of why you need to return it. If you do not have your order number, please indicate when your order was placed and the full name used. All RA numbers are e-mailed in 1-3 business days with a return shipping address. No returns will be accepted without an RA number. The RA number must be written on the outside of the shipping box or the package(s) will be returned to you.

All returns must be postage paid. Return freight charges are not refundable. All returns must be packaged properly; we are not responsible for damaged returns that occur as a result of improper packing.

All parts approved for return must be received back to us with all correct information and RA number issued by us within 14 days of purchase date or the return will be

Core Returns

All core returns must be returned within 14 days from date you receive your order.

All core returns must be returned in the Manufacturers package the remanufactured part was received in, with all the original Manufacturer stickers on the part. The core must not have any external damage and the Manufacturer's box must not have any writing on the outside.

Do not use the Manufacturer's box as a shipping box — it must be packaged inside a shipping box. Any damage to the part or box may cause the core to be rejected. We do not accept aftermarket or non-oem parts for core returns.


OEM Manufacturers warrant that they will either provide a replacement part or repair any OEM part or accessory that is defective in material or workmanship. This warranty applies to new or remanufactured parts that are genuine or authorized OEM parts. Except for part listed below, this warranty is good for 12 months, regardless of mileage, from the date of purchase.

The Limited Warranty on OEM Parts and Accessories does not cover:

Normal maintenance service and parts replacement as outlined in the mainenance.
Damages or failures resulting from:
Misuse (your Owner's Manual is your guide to proper use).
Modification or improper use.
Use of a non-genuine or unauthorized OEM part.
To the extent allowed by State Law, incidental or consequential damages such as loss of vehicle, inconvenience or commercial loss.
Obtaining Warranty Service

In order to obtain warranty service, you must deliver the warranted part or accessory to an authorized dealer at your expense with proof of purchase. If an authorized Toyota dealer did not originally install the part or accessory on your vehicle, you will be required to remove the part or accessory or pay for the item or accessory to be removed and replaced.

You also have the option of returning the part or accessory to If a replacement part cannot be obtained, a full refund (for the cost of the part only) will be isssued to the original purchaser. Any refunds or exchanges must be accompanied by the original sales invoice.

Warranties are limited to the original purchaser and are non-transferable. Under no circumstancees will our liability exceed the amount of the original sale.

The warranty does not cover freight charges. You will need to obtain an RGA number prior to return. NO return will be accepted without an RGA number. Furthermore, freight charges are the responsibility of the purchaser.

All returns must be shipped to:

ATTN: Tausha: OEM Parts Dept.
900 E State St.
Athens, OH 45701 is not responsible for lost, stolen or damaged packages. All claims for such must be processed through UPS.

Return Address

All returns must be shipped to:,
ATTN: Tausha: OEM Parts Dept.
900 E State St.
Athens, OH 45701